YMM Earns Three 2022 Airport Service Quality (ASQ) Awards

March 6, 2023


For Immediate Release – March 6, 2023

YMM Earns Three 2022 Airport Service Quality (ASQ) Awards

Passengers have voted YMM as one of the world’s best airports

Fort McMurray, AB – The Fort McMurray International Airport (YMM) has been recognized by Airports Council International (ACI) World with not one, but three 2022 Airport Service Quality (ASQ) Awards. The announcement came today, YMM has won in the following categories for exceptional customer service:

“I applaud the team at Fort McMurray International Airport on this achievement. It is the result of outstanding teamwork by the entire airport community. Selected by passengers, the Airport Service Quality Awards recognize the best airports worldwide for customer experience.” says Luis Felipe de Oliveira, Director General of ACI World.

ASQ is based on research collected directly from the traveller, rating their satisfaction on the day of travel. Providing the most complete picture of the passenger experience journey from start to finish. The survey covers over 30 performance indicators, from wayfinding and check-in to amenities offered.

ACI’s ASQ initiative is the airport industry’s only global benchmarking program measuring passenger satisfaction while at the airport. The resulting database allows for a comprehensive analysis of the customer service experience.

Denean Robinson, President & CEO of the Fort McMurray Airport Authority was overjoyed to hear the results, “Accelerating the Passenger Experience is one of our five strategic priorities. These awards signify that our passengers recognize our efforts and appreciate them. I am extremely proud of everyone on Team YMM for being part of this major accomplishment.”

Mayor Bowman of the Regional Municipality of Wood Buffalo says, “To be honoured in this capacity speaks volumes about everyone at Fort McMurray International Airport and their commitment to providing great experiences. Congratulations on these well-deserved awards and thank you for your continued efforts in making our home a great place to live and to visit. We can all take pride in this special achievement.”

About Fort McMurray International Airport | flyymm.com

Fort McMurray International Airport (YMM) is owned and operated by the Fort McMurray Airport Authority (FMAA), connecting the World to the Wood Buffalo Region. FMAA is a community-based, non-share capital organization. YMM offers non-stop flights to four cities in Canada. The airport is a major economic driver for the region, with an economic output of over $354 million and supporting over 70 businesses on airport campus and approximately 900 jobs.

Media Contact:

Fort McMurray Airport Authority
Jessica Lipton
Manager, Marketing & Communications