Access for All
Fort McMurray International Airport (YMM) is committed to providing a safe, inclusive and accessible travel experience for each passenger. The terminal has barrier-free access points and devices for travellers with disabilities, including automatic doors, ramps and lifts. All washrooms have barrier-free stalls and basins.
Fort McMurray Airport Authority (FMAA), as the airport operator of Fort McMurray International Airport (YMM), is governed by Accessible Transportation for Persons with Disabilities Regulations (ATPDR),
ATPDR came into effect on Dec 31, 2020.
Parts of the following sections (wherever applicable to airport operators) under ATPDR governs FMAA and our activities related to accessibility:
- Part 1 – Requirements Applicable to Transportation Service Providers (includes Training Program Information)
- Part 4 – Requirements Applicable to Terminal Operators
Our site uses an accessibility tool to improve your experience – just look for the accessibility icon in the lower left corner of the site.
Passengers requiring special assistance while travelling are encouraged to advise of their needs before arriving at YMM. Guest needs could include wheelchair, mobility or baggage aid, allergies, visual or hearing impairment, travelling personal attendant, service animal, etc. YMM is pleased to provide support to those needing wheelchair, mobility and/or baggage aid.
For immediate assistance, phone (780) 793-8970. Ideally, we ask for 12 hours notice for accessibility requests, via submitting an accessibility request by filling out the below form, or emailing email@example.com.
Visit the airline’s website for more information:
Curb Side Drop Off / Pick Up
Accessible drop-off is available at the inner curb lane on Level 2 – Departures. Signage features the international symbol for accessibility at the location point. For curb-side assistance, call YMM’s 24/7 Operations Center: 780-793-8970 or email firstname.lastname@example.org. A representative will meet you and provide wheelchair / mobility assistance, including guiding as needed.
YMM has accessible parking in both short-term and long-term parking. Guests are required to have a registered disabled parking placard when parking in the accessible parking spaces.
YMM’s taxi service provider, United Class Cab, provides accessible vehicles which can accommodate non-folding/non-collapsible mobility aids to people who need assistance. To book in advance, contact United Class Cab at 780-743-1234 or email email@example.com.
The Regional Municipality of Wood Buffalo provides transit services to and from the airport. The transit buses are accessible for people with disabilities and are capable of carrying non-folding/non-collapsible mobility aids. To view the Route 11 schedule, visit the RMWB’s website.
The Regional Municipality of Wood Buffalo provides specialized transit service (SMART Bus) by appointment to:
- Seniors (65 years or older)
- Those with mobility issues that prevent or severely restrict their use of conventional bus service
All SMART buses come equipped with wheelchair lifts (capable of carrying non-folding/non-collapsible mobility aids). For more information, visit the RMWB’s website or phone (780) 743-7909. Note, advance registration is required. Click here to learn how to book a Smart Bus ride.
Self-Serve Check-In Kiosks
Accessible check-in kiosks are available at Departures – Level 2 and are identified by the navigational keypad located on the right side of the kiosk touch screen. Many airlines offer an accessible self-service check-in option. Contact your airline for more information.
Airlines provide accessibility services from check-in to aircraft (when departing) and from aircraft to baggage (when arriving). Upon arrival at YMM, travellers with a wheelchair or guests with other special requests should approach an airline representative for assistance. YMM recommends guests inform the airline, tour operator or travel agent of their requirements at flight booking.
For more information or to book assistance through your airline, please visit:
Passengers requiring special assistance, including mobility or wheelchair needs, can check the CATSA website for procedures and processes to go through security.
At Arrivals on Level 1, accessible washrooms are located in the southeast corner by Carousel 2. At Departures on Level 2, accessible washrooms are available after the Food Court area.
In the Hold Room area, accessible washrooms are located by CBSA, Gate 1, 2 and 4.
Service animals and emotional support animals are welcome at YMM. Guests are asked to keep any required documentation for their service animal with them at all times while travelling. Learn more about travelling with animals at YMM here. All leashed assistance animals are welcome in YMM facilities. Family pets must remain in their travelling cases while in the airport.
Pet Relief Areas
At Arrivals on Level 1, three pet relief areas are on-location, two inside separate single-person washrooms; one located on the right side of the terminal entry, one by Baggage Carousel 2 and one outside in the YMM courtyard.
Several pet relief areas are available airside at Gate 1, 2 and 4 washrooms. Look for signage throughout the YMM terminal. Sanitation supplies are available.
Should you have a complaint or suggestion to help us make YMM more accessible, please email: firstname.lastname@example.org or phone 780-793-8979. Emails will be responded to within two business days.