Fort McMurray International Airport Wins Four 2023 Airport Service Quality (ASQ) Awards

March 11, 2024

Passengers vote YMM as best airport in four categories                             

Fort McMurray, AB – Airports Council International (ACI) World has announced Fort McMurray International Airport (YMM) as the winner of four 2023 Airport Service Quality (ASQ) Awards.

YMM won in the following categories for exceptional customer service:

Launched in 2006, ASQ is the world’s leading airport passenger satisfaction program with close to 400 participating airports in 95 countries. ACI World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys. ACI World delivers the ASQ Awards in partnership with Amadeus, one of the world’s top ten travel technology companies.

“I couldn’t be happier to receive this news,” says Denean Robinson, President & CEO, Fort McMurray Airport Authority. “Team YMM works hard to offer the best passenger experience possible to our guests, and these awards recognize our efforts! The ASQ Awards put YMM on a world stage, alongside the best in the industry. Thank you to everyone who contributed to this significant accomplishment,” says Robinson.

“I am thrilled to see YMM recognized for their exceptional customer experience, says Luis Felipe de Oliveira, Director General, ACI World. “Winning in the ASQ Awards is a testament to YMM’s entire team’s hard work and dedication for the benefit of travellers and communities.”

“We congratulate everyone at YMM for their role in achieving these well-deserved awards,” says Mayor Sandy Bowman. “YMM is a great asset for the entire region, and it comes as no surprise that it is again being recognized for its efforts in delivering great experiences to residents and visitors.”

ACI World and Amadeus will celebrate the 2023 ASQ Awards winners and the ACI World Director General’s Roll of Excellence inductees at the 2024 ACI World Customer Experience Summit and Exhibition, from 23 to 26 September in Atlanta, USA. Robinson will be in attendance to accept the awards on behalf of YMM.


About Fort McMurray International Airport |  

Fort McMurray International Airport (YMM) is owned and operated by the Fort McMurray Airport Authority (FMAA), connecting the World to the Wood Buffalo Region. FMAA is a community-based, non-share capital organization. The airport is a major economic driver for the region, with an economic output of over $354 million and supporting over 70 businesses on airport campus and approximately 900 jobs.  

Fort McMurray Airport Authority Media Contact: 

Jessica Lipton 

Manager, Marketing & Communications