Accessibility Plan & Feedback Process

Passengers requiring special assistance while travelling are encouraged to advise of their needs before arriving at YMM. Guest needs could include wheelchair, mobility or baggage aid, allergies, visual or hearing impairment, travelling personal attendant, service animal, etc. YMM is pleased to provide support to those needing wheelchair, mobility and/or baggage aid.

Visit the airline’s website for more information:

Air Canada Special Assistance Information

WestJet Special Assistance Information

Flair Airlines

Accessible drop-off is available at the inner curb lane on Level 2 – Departures. Signage features the international symbol for accessibility at the location point. For curb-side assistance, call YMM’s 24/7 Operations Center: 780-793-8970 or email accessibility.request@flyymm.com. A representative will meet you and provide wheelchair / mobility assistance, including guiding as needed.

YMM has accessible parking in both short-term and long-term parking. Guests are required to have a registered disabled parking placard when parking in the accessible parking spaces.

YMM’s taxi service provider, United Class Cab, provides accessible vehicles which can accommodate non-folding/non-collapsible mobility aids to people who need assistance. To book in advance, contact United Class Cab at 780-743-1234 or email reservations@unitedclasscabs.ca.

The Regional Municipality of Wood Buffalo provides transit services to and from the airport. The transit buses are accessible for people with disabilities and are capable of carrying non-folding/non-collapsible mobility aids. To view the Route 11 schedule, visit the RMWB’s website.

The Regional Municipality of Wood Buffalo provides specialized transit service (SMART Bus) by appointment to:

• Seniors (65 years or older)
• Those with mobility issues that prevent or severely restrict their use of conventional bus service

All SMART buses come equipped with wheelchair lifts (capable of carrying non-folding/non-collapsible mobility aids). For more information, visit the RMWB’s website or phone (780) 743-7909. Note, advance registration is required. Click here to learn how to book a Smart Bus ride.

Accessible check-in kiosks are available at Departures – Level 2 and are identified by the navigational keypad located on the right side of the kiosk touch screen. Many airlines offer an accessible self-service check-in option. Contact your airline for more information.

Airlines provide accessibility services from check-in to aircraft (when departing) and from aircraft to baggage (when arriving). Upon arrival at YMM, travellers with a wheelchair or guests with other special requests should approach an airline representative for assistance. YMM recommends guests inform the airline, tour operator or travel agent of their requirements at flight booking.

For more information or to book assistance through your airline, please visit:

• WestJet
• Air Canada
• Flair Airlines

Before Security
At Arrivals on Level 1, accessible washrooms are located in the southeast corner by Carousel 2. At Departures on Level 2, accessible washrooms are available after the Food Court area.

After Security
In the Hold Room area, accessible washrooms are located by CBSA, Gate 1, 2 and 4.

Service animals and emotional support animals are welcome at YMM. Guests are asked to keep any required documentation for their service animal with them at all times while travelling. Learn more about travelling with animals at YMM here. All leashed assistance animals are welcome in YMM facilities. Family pets must remain in their travelling cases while in the airport.

Should you have a complaint or suggestion to help us make YMM more accessible, please email: accessibility.request@flyymm.com or phone 780-793-8979. Emails will be responded to within two business days.