You can keep Fort McMurray International Airport safe by reporting emergencies, safety hazards, security concerns, and proactively preventing injuries. It is critical to use the correct reporting channel below and report in real time. Below are some examples of emergency situations and/or concerns but are not limited.

For all situations that need immediate attention (emergency and non-emergency), please call YMM’s Operations Center at 780-793-8970 directly.

Security Concerns

780-793-8970

Call for Security Concerns in real time such as:

  • Unattended items
  • Gates or doors to restricted access areas not closing/securing
  • Suspicious vehicles, activities and/or persons
  • vandalism

Safety Concerns

780-793-8970

Call for Safety Concerns in real time such as:

  • Working at heights with no fall protection
  • Working without proper PPE
  • Harassing behaviour 
  • Obstacles that may interfere with safe aircraft operations
  • Liquid spills on floors
  • Icy/slippery conditions
  • Vehicle, equipment, or aircraft operations (e.g. speeding or reckless behaviour)
  • Airside equipment & airside parking concerns
  • Foreign Object Debris (FOD) or other hazard conditions you are unable to address
  • Wildlife activity
  • Drone activity

Customer Experience Concerns

780-793-8970

Call for Customer Experience Concerns in real time such as:

  • Facility maintenance issues
  • Leaks

Proactive Concerns

This section addresses reports identifying systemic issues and situations that can’t be resolved through operational procedures and emergency response.

NOTE: This reporting form is monitored Monday to Friday during regular business hours only. If you have an emergency, call 911.

Exception to reporting through the online form: If an employee identifies unsafe behavior or unsafe conditions (ex: working at heights with no fall protection, a vehicle speeding on the airside apron), proactively report this to the non-emergency number right away (780-793-8970).

Scan this QR code (or fill out the Safety & Security Reporting Form) to report proactive safety concerns:

What happens when you report a safety concern?

When a safety concern is reported using the QR code, a 7-step process is started to assess and address the issue:

  • First response – Thank you for reporting!
  • Risk analysis – How serious is this event?
  • Investigation – What happened?
  • Root cause analysis – Why did this happen?
  • Corrective action – How are we going to fix this?
  • Audit – Did we fix the issue?
  • Feedback – All safe! Thank you for reporting.

For general inquiries about Safety & Security at YMM, please email info@flymm.com